Boiler Repair in the North East

Gas Safe registered. £75 call-out covers the first hour

Call 07438 818496 Get a Free Quote

Boiler Repair & Faults

Boiler repairs from LAB Plumbing & Heating usually cost £100 to £500. There is a £75 call-out and diagnostic fee, which covers the first hour of labour; any parts needed are charged on top, and you are told the price before they are fitted. We are Gas Safe registered and cover Chester-le-Street, Durham, Newcastle and the North East.

When the heating or hot water stops, you want someone reliable who turns up when they say they will. We repair gas boilers across Chester-le-Street, Durham, Newcastle, Gateshead and Sunderland.

Pricing is simple. The £75 call-out covers diagnosis and the first hour of labour. If parts are needed, these are charged on top, and you are told what is needed and what it will cost before anything is fitted. Most repairs come to between £100 and £500.

If your boiler is old and repairs no longer make sense, you will get an honest answer and a clear quote for a replacement, so you can decide what is right for you.

PRICE GUIDE £100 – £500
Includes Call-out & labour
Parts Quoted before fitting
CALL-OUT £75 diagnostic
Covers First hour of labour
Available 7 days a week

Our Work

Cylindrical boiler burner with ignition electrodes, removed on its burner door for inspection during a repair

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Frequently Asked Questions

Boiler Repair Questions

What areas do you cover?

LAB Plumbing & Heating is based in Chester-le-Street and covers Durham, Newcastle, Gateshead, Sunderland, Washington, Stanley, South Shields and the surrounding North East. If you are not sure whether your postcode is covered, give us a quick call on 07438 818496.

What are your opening hours?

We work 7 days a week, usually from 08:00 to 17:30. You can call, WhatsApp or send a quote request at any time and we will get back to you as soon as we can.

Are you Gas Safe registered?

Yes. We are Gas Safe registered (No. 951095), so all gas work, including boiler installations, servicing and repairs, is carried out safely and legally. LAB Plumbing & Heating also holds public liability insurance up to £5 million.

How much experience do you have?

Lewis has 10 years of experience in plumbing and heating. He grew up with a father who was also a plumbing and heating engineer, started his apprenticeship at 16, and started trading as LAB Plumbing & Heating in 2026.

How do I get a quote?

Use the Get a Free Quote form, call 07438 818496 or send a WhatsApp message. Sending a few details and photos of the job helps us give you a quicker, more accurate quote. You get a clear price before any work begins.

Will I have one point of contact?

Yes. LAB Plumbing & Heating is owner-led, so you have one point of contact from your first message to the finished job. For larger projects, such as bathrooms, we organise the other trades on your behalf.

Do you guarantee your work?

Yes. On top of your statutory rights, every job comes with a 6-month workmanship guarantee from completion, covering defects in the workmanship. Manufacturer warranties on boilers and products are separate.

Do you work on oil boilers?

No. We work on gas boilers of all types, including combi, system and regular boilers, but we do not work on oil boilers.

How much does a boiler repair cost?

Most repairs come to £100 to £500. There is a £75 call-out and diagnostic fee, which covers the first hour of labour; any parts needed are charged on top, and you are told the price before they are fitted.

Which boilers do you repair?

We repair combi, system and regular gas boilers. We do not work on oil boilers. Tell us the make and model when you get in touch.

How quickly can you come out?

Call or WhatsApp with the boiler make and the fault or error code, and we will arrange the earliest visit we can, 7 days a week.

Will I know the cost before parts are fitted?

Yes. Once the fault is found, you are told what is needed and what it will cost before anything is fitted.

Is it worth repairing an old boiler?

It depends on the age and condition of the boiler and the fault. If a repair no longer makes sense, we will tell you honestly and give you a clear quote for a replacement, so you can decide.

Is the call-out fee cheaper on the care plan?

Yes. Members of the LAB Boiler Care plan get 50% off call-out fees for breakdown and diagnosis visits, along with priority booking. Ask us for details.